These Terms govern your use of Fortivex to book bus tickets and send parcels. Please read them before creating an account.
Last updated: August 21, 2026
These Terms of Service ("Terms") form a binding agreement between you and Fortivex SARL ("Fortivex", "we", "us") governing your access to and use of the Fortivex website, mobile experience, and related booking services (the "Platform").
By creating an account, booking a trip, or sending a parcel through the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
Fortivex SARL is a société à responsabilité limitée registered in Cameroon, with its registered office in Yaoundé. Fortivex operates as a booking platform connecting travelers with bus operators and branches ("Operators") that provide the actual transport service.
Fortivex is not the carrier. Each trip is operated by the Operator shown at booking, who is responsible for the journey itself — schedule, vehicle, driver, and on-board conduct. Fortivex is responsible for the booking, payment, and account experience.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or make a booking on the Platform.
You may still book travel for a minor as an accompanying adult; the age requirement applies to who holds the account and completes payment, not to who travels.
You may register using your email, phone number, and a password, or verify your phone number by one-time code (OTP). You are responsible for keeping your password and any device used to receive OTP codes secure, and for all activity under your account.
You must provide accurate contact details — your email and phone number are how we deliver booking confirmations, OTP codes, and trip updates. Tell us promptly if either changes.
You may delete your account at any time by contacting us at [email protected]. Deleting your account does not affect the validity of bookings already completed or reverse payments already made.
A booking is confirmed once payment is successfully processed and a ticket is issued. Your ticket, seat assignment, and trip details are available in your account under "My Trips".
Please arrive at the departure point in good time. Boarding, luggage, and on-board conduct are governed by the Operator's own rules, communicated at or before departure.
The price shown for a trip is the ticket price set by the Operator. At checkout, a platform fee is added on top of the ticket price for use of the Fortivex booking service; the exact fee depends on the branch, payment method, and amount, and is always shown before you pay.
The platform fee is charged in full and is not reduced or waived by applying a coupon — a coupon discounts the ticket price only.
We support MTN Mobile Money, Orange Money, and card payments processed by NotchPay. When you pay, your payment details are collected and processed directly by the relevant payment provider — Fortivex does not receive or store your mobile money PIN or full card number.
A booking is only confirmed once the payment provider confirms your payment was successful.
You may cancel an eligible booking from your account or through an Operator's branch. Where a refund is due, you can choose to receive it as a cash/electronic refund to your original payment method, or as a Fortivex coupon credited to your account for a future booking with the same Operator.
Choosing a coupon avoids any refund processing fee that may apply to a cash/electronic refund. Coupons are non-transferable, tied to your account, and can only be applied to bookings made while signed in — guest (walk-in) bookings with no linked account are not eligible for a coupon and can only receive a cash refund.
Cancellation windows, eligibility, and any applicable fee are set by the Operator and shown before you confirm a cancellation.
Fortivex also lets you book and track parcel shipments carried by participating Operators. You are responsible for accurately describing the contents of a parcel and may not ship prohibited, illegal, or dangerous goods.
Parcel pricing, handling, and liability for loss or damage in transit are governed by the Operator carrying the parcel.
You agree not to misuse the Platform — including attempting to access another user's account, interfering with the booking or payment systems, or providing false identity or payment information.
We may suspend or terminate access for accounts that violate these Terms or Operator policies, or that we reasonably believe are engaged in fraud or abuse.
The Fortivex name, logo, and Platform design are the property of Fortivex SARL. You may not copy, reproduce, or use them without our written permission.
Fortivex provides the booking platform; it does not operate the vehicles or handle parcels in transit. To the extent permitted by Cameroonian law, Fortivex is not liable for the acts, delays, cancellations, or omissions of an Operator during the actual trip or shipment.
Nothing in these Terms limits any liability that cannot lawfully be limited or excluded.
We may suspend or close an account that violates these Terms, is used fraudulently, or upon your own request. You may request deletion of your account and associated personal data at any time, subject to records we are legally required to keep (such as transaction records).
These Terms are governed by the laws of Cameroon, including the OHADA Uniform Acts applicable to commercial companies. Any dispute arising from these Terms or your use of the Platform falls under the jurisdiction of the competent courts at Fortivex SARL's registered office in Yaoundé.
We may update these Terms from time to time. Where a change is material, we will make reasonable efforts to notify you (such as an in-app notice) before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
Questions about these Terms can be sent to [email protected], or by post to Fortivex SARL, Yaoundé, Cameroon.