This Policy explains what personal data Fortivex collects, why, and how you can control it.
Last updated: August 21, 2026
This Privacy Policy explains how Fortivex SARL ("Fortivex", "we", "us") collects, uses, stores, and protects your personal data when you use the Fortivex Platform.
Fortivex SARL, registered in Yaoundé, Cameroon, is the data controller responsible for your personal data. You can reach us at [email protected] for any question or request about your data.
Account data: email address, phone number, and password (stored encrypted, never in plain text).
Profile data (optional, added after registration): full name, address, profile photo, and identity documents you choose to upload.
Booking data: trips booked, seats selected, parcels shipped, and coupons issued to your account.
Payment metadata: transaction references, amounts, and status from MTN Mobile Money, Orange Money, or NotchPay — never your mobile money PIN or full card number, which are handled directly by the payment provider.
Technical data: device type, browser, and operating system, collected at login and used to secure your account and recognize your device for OTP-based sign-in.
To create and secure your account, process bookings and payments, send confirmations and OTP codes, provide customer support, and comply with legal and accounting obligations.
We do not use your data for automated profiling, and we do not sell your personal data to third parties.
Uploading an identity document to your profile is optional and is only used where identity verification is genuinely needed (for example, certain refund or account-recovery cases). Documents are stored securely and are only accessible to authorized Fortivex staff handling that specific request.
Profile photos and identity documents are stored using Cloudflare R2, a cloud storage provider. Depending on Cloudflare's infrastructure, this may mean data is processed on servers outside Cameroon — including elsewhere in Africa or in other regions where Cloudflare operates; Cloudflare is contractually bound to protect the data it stores on our behalf.
Account and booking records are stored in databases operated for Fortivex, with access restricted to systems and staff that need it to provide the service.
We keep account and booking data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. If you delete your account, we remove or anonymize data that we are not legally required to retain.
You can view and correct most of your account and profile data directly from your Fortivex account. You can also ask us, at any time, to provide a copy of your data, correct it, or delete your account and associated personal data, by contacting [email protected].
The Platform is not directed at children. Consistent with our Terms of Service, an account may only be created by someone at least 18 years old, or the age of legal majority in their jurisdiction if higher.
Because we use international infrastructure providers (such as Cloudflare and our payment partners), some of your data may be processed outside Cameroon — including elsewhere in Africa or in other regions where our providers operate. Where this happens, we rely on providers that are contractually required to protect your data to a standard consistent with this Policy.
We may update this Policy from time to time. Where a change is material, we will make reasonable efforts to notify you before it takes effect.
For any question or request about your personal data, contact us at [email protected], or by post to Fortivex SARL, Yaoundé, Cameroon.